Privacy Policy
Last updated: 10/18/2024
ToolDesk (“us”, “we”, or “our”) operates ToolDesk (the “Service”).
This Privacy Policy ("Policy") describes how Tooldesk Inc. ("Company," "we," "us," or "our") collects, uses, and discloses personal information when you use our Software as a Service ("SaaS") application, ToolDesk, and any related services provided by us.
1. Information We Collect
1.1. Information You Provide: When you register for an account or communicate with us, we may collect personal information such as your name, email address, phone number, and any other information you choose to provide.
1.2. Automatically Collected Information: We may automatically collect certain information about your use of ToolDesk, such as your IP address, device information, browser type, and usage data through cookies and similar technologies.
1.3. Data from Jobber: In order to provide the functionality of ToolDesk, we will ingest data from Jobber, a leading CRM solution. This data may include information about Clients, Invoices, Quotes, Jobs, and more.
1.4. Customer Data: As a provider of email marketing and text message communication services, we may collect and process customer data on behalf of our clients. This may include email addresses, phone numbers, and other contact information of our clients' customers.
2. How We Use Your Information
2.1. We may use the information we collect for the following purposes:
- To provide, operate, and maintain ToolDesk;
- To communicate with you about your account and provide customer support;
- To personalize and improve ToolDesk and our services;
- To analyze usage trends and enhance the security of ToolDesk;
- To comply with legal obligations and enforce our agreements;
- To send email marketing and text message communications on behalf of our clients.
3. Sharing of Your Information
3.1. We may share your personal information in the following circumstances:
- With service providers who assist us in providing ToolDesk and related services;
- With affiliates and subsidiaries for the purposes described in this Policy;
- In response to legal requests or to protect our rights or property;
- With our clients, in the context of providing our email marketing and text message communication services.
4. Data Retention
4.1. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
5. Your Rights
5.1. You have the right to access, correct, or delete your personal information. You may also have the right to object to or restrict certain processing activities.
5.2. For users receiving email marketing or text message communications through our services, you can opt-out by following the instructions provided in those communications.
6. Security
6.1. We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
7. Third-Party Services
7.1. ToolDesk may contain links to third-party websites or services that are not owned or controlled by Tooldesk Inc. We are not responsible for the privacy practices of such third parties.
8. Children's Privacy
8.1. ToolDesk is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13.
9. Changes to This Policy
9.1. We reserve the right to update or modify this Policy at any time. We will notify you of any material changes by posting the new Policy on this page.
10. Contact Us
10.1. If you have any questions or concerns about this Policy, please contact us at support@tooldesk.co
11. Cookies and Similar Technologies
11.1. When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
11.2. Our email campaigns may use tracking technologies such as web beacons, pixels, and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.
12. SMS and Email Communications
12.1. We use third-party service providers, including Twilio, for our SMS services. When using our SMS services, standard message and data rates may apply.
12.2. For both SMS and email communications, we comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.
12.3. You can opt-out of receiving SMS messages by replying STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. To opt-out of email communications, click the "Unsubscribe" link at the bottom of any marketing email we send.
13. Customer Data Notice
13.1. We process and store customer data on behalf of our clients who use ToolDesk for their email marketing and text message communications. This data is processed in accordance with our agreements with our clients and this Privacy Policy.
13.2. If you are a customer of one of our clients and have questions about how your data is being used, please contact the client directly. We act as a data processor for our clients, who are the data controllers of their customers' information.
13.3. We do not use the customer data we process on behalf of our clients for our own purposes or sell this data to third parties.